Updated: May 21, 2020
Your Privacy Rights
Scope and Consent
Collection of Personal Information
We collect the following types of personal information in order to provide you with the use of Property416 and its associated Realtors Services, and to help us personalize and improve your experience.
Information we collect automatically: When you use Property416 and its associated Realtors Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information.
Information you provide to us: We may collect and store any information you provide us when you use Property416 and its associated Realtors Services, including when you add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding Property416 and its associated Realtors Services.
When you use Property416 and its associated Realtors Services, we also collect information about your transactions and your activities. In addition, if you open a Property416 and its associated Realtors account or use Property416 and its associated Realtors Services, we may collect the following types of information:
Contact information, such as your name, address, phone, email and other similar information.
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with members of the Property416 Team and its associated Realtors corporate family or other companies (subject to their privacy policies and applicable law).
How We Use the Personal Information We Collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized real estate services. We may use your personal information to:
provide Property416 and its associated Realtors Services and customer support;
send notices about your information requests
verify your identity, including during account creation and password reset processes;
improve the Property416 and its associated Realtors Services by customizing your user experience;
measure the performance of the Property416 and its associated Realtors Services and improve their content and layout;
provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences;
contact you at any telephone number you provide on registration, by placing a voice call or through text (SMS) or email messaging;
We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.
Additionally, we may contact you to offer promotions, and inform you about Property416 and its associated Realtors Services and the services of our corporate family.
Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you.
Where applicable and permitted by law, you may decline to receive certain communications.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We may combine your personal information with information we collect from other companies and use it to improve and personalize Property416 and its associated Realtors Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Notifications section and updating your preferences, or by following the directions that may be provided within the communication or advertisement. You may unsubscribe at any time from our mailing lists or email communications.
We respect your communication preferences. If you no longer wish to receive notifications please contact us using the Contact Us page and let us know.
How We Protect and Store Personal Information
We store and process your personal information on our computers where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
How We Share Personal Information with Other Property416 and its associated Realtors Users
When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is against our policies and constitutes a violation of our policies.
How We Share Personal Information with Other Third Parties
Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Property416 and its associated Realtors or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our policies.
How You Can Access or Change Your Personal Information
How You Can Contact Us about Privacy Questions